Curriculum Vitae

Product strategy operations leader driving revenue growth, product innovation, operational efficiency, and user experience design. Wide-ranging experience in digital banking, payments, product/market strategy, customer journey mapping, systems implementation, and process transformation. Fiserv is a global financial technology company driving innovation in payments, digital banking, business insights, customer/channel management, and risk. Clover is Fiserv's cloud-based point-of-sale (POS) platform that now has over $100B in annual payment volume, serving SMB segment merchants in the U.S. and a growing number of international markets.

Strategic leader in financial products, including digital banking, B2C payments (POS and e-commerce), merchant experience, CX/UX design, product onboarding, partnerships, and data-driven growth strategy. Deep cross-functional experience across digital/mobile banking, credit/debit cards, P2P payments, bill pay, and e-commerce. Passionate about analyzing strategic market opportunities to attain revenue growth while delivering financial products that increase access and improve experiences across all stakeholders.

I am a Senior Product Manager on the Clover Commercialization team, bringing to market best-in-class solutions to help businesses run and grow.

 
 

Fiserv

Payments, e-commerce, and digital banking banking

 

Senior Product Manager, Clover Network

September 2019 - Present

  • Product strategy and commercialization lead for key elements of Clover payments, including POS hardware functionality, SaaS plans, merchant dashboard feature design, and channel partnerships

  • Led deployment of new features including virtual terminal, disputes MVP, back office reporting, SMB financing solutions, and merchant self-service tools

  • Provide cross-functional leadership across individual product owners, support, and sales channels

 

Senior Manager, Enterprise Strategy & Operations

February 2017 - September 2019

  • Led product strategy and GTM planning for new digital banking suites that delivered over $150 million in total contract value while driving competitive advantage and new logo wins

    • Product lead for enterprise integration roadmap planning, interlock, and execution

    • Conducted customer journey mapping with “digital first” mindset across key journeys including account opening, digital payments, and commercial banking

  • Reengineered the delivery process for SMB bill pay product, unlocking new incremental revenue

  • Delivered 25 percent revenue growth among existing clients via strategic M&A offering

  • Led a team of senior functional leaders to transformation client onboarding, achieving a 30% reduction in cycle time and cost while accelerating revenue

NTT Data Consulting

Banking & Payments

June 2014 - February 2017

Principal Consultant

  • Developed and delivered playbook for a global payment network conversion spanning 25 markets with over 100 debit/credit products as part of a 10-year, $3B investment

  • Supported product relaunch during conversion to enable seamless introduction of new digital capabilities such as contactless and digital wallet while enhancing the total value proposition, tailored to each market (e.g. benefits, rewards)

  • Implemented reporting program to mine customer data insights and disseminate knowledge across global markets to catalyze customer segmentation and refine targeting strategies

Protiviti

Financial Services Risk & Compliance

September 2010 - June 2014

Consultant (2010-2012)
Senior Consultant (2012-2014)

  • Collaborated with clients to enhance their risk management processes and protocols

  • Designed and implemented greenfield business control programs to highlight process and technology gaps that could expose clients to both financial and reputational risks